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Frequently Asked Questions

Heartcore Fitness Ltd – Privacy Policy

Heartcore Fitness Ltd of 7 Plaza Parade, Maida Vale, London NW6 5RP (We) are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to in it) sets out the basis on which any personal data We collect from you, or that you provide to us, will be processed by us. By submitting your personal data to us you agree to be bound by the terms of this privacy policy.

Information We may collect from you

We may collect and process the following data about you:

  • information that you provide by filling in forms on our site www.heartcore.co.uk. This includes information provided at the time of registering to use our site, subscribing to our service, posting material, requesting further services or, for example, if you enter a competition or promotion run by us and if you report a problem with our site
  • if you contact us, We may keep a record of that correspondence
  • We may also ask you to complete surveys that We use for research purposes
  • details of transactions you carry out through our site and of the fulfilment of your orders
  • any details concerning your visits to our site and the resources that you access
  • any details relating to your health and fitness as disclosed by you to us on your registration as a member of Heartcore

 

IP addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type and for system administration but which does not identify you as an individual.

For the same reason, We may obtain information about your general internet usage by using a cookie file stored on the hard drive of your computer. Cookies help us to improve our site and to deliver a better and more personalised service.

Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site. However, if you select this setting you may be unable to access certain parts of our site.

Storing and processing your personal data

All information you provide to us is stored on our secure servers and will be processed by us, for example when you make payments to us and to enable us to provide our services to you. Any payment transactions will be encrypted. Where We have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. We will do our best to protect your personal data but do not guarantee the security of your data which you transmit to our site at your own risk.

Disclosure of your information

We may disclose and transfer your personal information to any member of our group including any subsidiary, ultimate holding company and/or its subsidiaries.

We may disclose your personal information to third parties and if required to do so, in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Heartcore Fitness Ltd, our customers, or others.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if We intend to use your data for such purposes or if We intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms We use to collect your data or by emailing us at hello@heartcore.co.uk.

Our site may, from time to time, contain links to and from other Websites. If you follow a link to any of these Websites, please note that these Websites have their own privacy policies and that We do not accept any responsibility or liability for these policies or for the content, goods and/or services provided by those Websites.

Access to information

The Data Protection Act 1998 (the Act) gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information We hold about you.

Changes to our privacy policy

Any changes We may make to our privacy policy in the future will be posted on this page.