FAQ’s

It’s my first class

  • Our classes are designed to suit every body and everybody, whether you’re fit as a fiddle or brand new
  • We infuse our classes and teacher training with quality, integrity and an overall sense of fun. Our highly trained, passionate instructors make your workouts inclusive and progressive across mixed levels
  • We love it when you arrive ahead of time, especially for your first class so you can familiarise yourself with the studio, your instructor and the equipment if you’re booked for DYNAMIC PILATES or RIDE
  • We have water, by the cup or a bottle to buy, towels for sweat and shower, and changing facilities with everything you need
  • We suggest zip free, sweat-wicking and stretchy clothes – and you’ll enjoy the freedom to move, feeling fresh, and without any zippy bits digging in. For our RIDE classes we have custom shoes ready for you at the studio, and for STRENGTH + CONDITIONING, please wear your cleanest trainers. With DYNAMIC PILATES, YOGA and BARRE, we recommend bare feet or grippy socks.

BOOK, BUY AND CANCEL

  • You’ll need to register and buy a class or pack online before you can book in
  • Schedules for all classes go live at least one month in advance, giving you the chance to pick your favourite spot, studio, or instructor
  • If the class you’re after is full, join the waitlist – it’s a lively feat closer to the date and spaces sometimes open up. You’ll get an email to confirm you’re in should somebody cancel
  • You’re free to manage your class bookings and make cancellations online, via the App, or by calling the studio. Just make sure to do so with at least 12 hours to spare, avoiding any late cancellation charges. For Personal Training we run a 24 hour adjustment / cancellation policy as standard
  • You can share your class credits with a family member or friend, just give us a call so we can set up the link between your accounts
  • If you’re rolling a monthly unlimited membership, please note any unattended classes will be charged to your account at a single class price.

STUDIO GAME-PLAN

  • Our studios are warm and inviting, each with their own vibe for you to enjoy. We understand sometimes you have a big bag, maybe your children or a pet in tow – we always do our best to help you look after such valuables in the reception area; however, we ask you to kindly leave them at home. Since March 2018 our studios have been ‘pet-free’ and we’re no longer able to look after your pup when you’re in class.
  • The equipment is cleaned and set ready for the start of your class. CoreFormers™ and bikes are free for you to choose and we provide cycling shoes, sweat towels and water
  • Your class is YOUR TIME, we ask that you leave your phone in the locker (where available) or on silent closeby.

TRAINING PRE- OR POST-NATAL

  • You’re welcome to continue training in class throughout your pregnancy to the 6 month mark with the approval of your doctor, by signed return of our pre-natal consent form. Our instructors will follow your progress and advise of any adjustments and support as you need
  • If you’re new to us, or wanting to continue RIDE or STRENGTH + CONDITIONING classes through your pregnancy, we ask that you only do so with PERSONAL TRAINING sessions
  • Our BARRE classes offer a great transition past the 6 month mark should you wish to continue with classes beyond that stage. We recommend phasing out of group sessions around the 7-8 month mark and into PERSONAL TRAINING
  • We follow the official recommendation for your return to exercise, with your doctor’s approval at a minimum of 6 weeks following a natural birth and 10-12 weeks post C-section.

GETTING IN TOUCH

  • We LOVE your feedback, our hosts and instructors are always around to listen and chat. You can also call or email any of our studios
  • We like to keep in touch and share anything we have on offer, with regular monthly workshops and anything fun going on in and around the studios – we respect your inbox and keep these newsletters light; however, you have the option to opt out if we ever get too loud.