FAQ’s

OUR COMMITMENT – COVID19 UPDATE

  • We’re so excited to have reopened 4 of our London studios and cannot wait to welcome you home! Moving you, so that you can move the world lies at the heart of everything we do. And keeping you safe is key to our commitment
  • Please check our COVID19 – Update page here for regular updates as we continue to review and follow any new guidance on studio capacity and processes. You can always reach out to our team via hello@heartcore.co.uk, we’re always here for any questions you might have.

 

NEWS, UPDATES + OFFERS

  • We like to keep in touch and share anything we have on offer, with special classes and anything fun going on in and around the studios – we respect your inbox and keep our newsletters light. You always have the option to unsubscribe and we promise never to share your details for marketing purposes with any other business. You can sign up here to join our community, we’d love to stay connected!

 

IN-STUDIO CLASSES

YOUR FIRST HEARTCORE CLASS

  • Our classes are designed to suit every body, whether you’re fit as a fiddle or brand new!
  • To ensure you get the most from your first Dynamic Pilates class, we do recommend you book into any of our Find Your Flow classes – here we introduce you to our bespoke CoreFormer, work at a slightly slower pace and really make sure you get the hang of our Dynamic Pilates class fundamentals
  • We infuse our classes and teacher training with quality, integrity and an overall sense of fun. Our highly-skilled, passionate and caring teachers make your workouts inclusive and progressive across mixed levels
  • Please arrive 5-10 minutes prior to your first classso that you can familiarise yourself with the studio, your teacher and the CoreFormer equipment
  • Your teacher will check you in while honouring your space. And after class we kindly ask you to exit the studio within 5 minutes to avoid any crossover and allow time for the next class to set up safely
  • Before and after every class, we ask you to clean your CoreFormer with the disinfectant wipes provided throughout each studio. Hand sanitisers are also available
  • We suggest zip free, sweat-wicking and stretchy clothes – so that you can enjoy the freedom to move in your comfiest gear. We will not require you to wear a face mask unless otherwise advised by the government. However, if you feel more comfortable with a covering and/or gloves, you are welcome to bring your own and wear during class. Please arrive ready to move with minimal belongings to keep the common areas safe and clear
  • Our studios are shoe-free, with designated areas upon entering the studio. Feel free to wear socks for your workout and to move around the studio
  • We have double-filtered water on tap. And as part of our commitment to making the world a better place, no longer provide plastic cups or bottles, please bring your own to stay hydrated
  • Throughout your class, our team will offer form-adjustment cues, however, these will be solely verbal until further notice
  • For the time being, please bring your own sweat towel
  • Our amenities, including showers, hair dryers, straighteners and products to freshen-up will be unavailable until further notice
  • At Heartcore, we’re committed to making your experience as enjoyable as possible and we’re here for you if you have any other questions. Just send us an email to hello@heartcore.co.uk and our team will get back to you. We can’t wait to meet you in class soon!

BOOK, BUY AND CANCEL

  • You’ll need to register and buy a class or pack online before you can book in
  • Schedules for all classes go live two weeks in advance, giving you the chance to pick your favourite spot, studio, or teacher
  • If the class you’re after is full, join the waitlist – it’s a lively feat closer to the date and spaces often open up. You’ll be automatically added to the class should a space open up (at anytime, and up to 6 hours before the class starts) and you’ll receive an email to confirm you’re booked in
  • You’re free to manage your class bookings and make cancellations online, via the website or App. Just make sure to do so with at least 6 hours to spare, to avoid incurring any late cancellation charges. THIS INCLUDES ANY CLASS WAITLISTS THAT YOU MAY HAVE JOINED AND ARE NO LONGER ABLE TO MAKE
  • You can share your class credits with a family member or friend, just give us a call so we can set up the link between your accounts.

STUDIO GAME-PLAN

  • Our studios are warm and inviting, each with their own vibe for you to enjoy. We understand sometimes you have bags and loved ones in tow – however, we ask you to kindly leave them at home. Our studios are pet- and spectator-free
  • CoreFormers are free for you to choose and we ask for you to clean yours with provided disinfectant wipes before and after your workout
  • Your class is YOUR TIME, we ask that you leave your phone for the hour, or on silent close-by
  • We understand life can throw a twist and sometimes make you late for class, rest assured, we’ll always settle you in safely to the group. If you do run late for your first class, for your own health and safety, and to ensure the best experience we may ask for you to reschedule via our team at hello@heartcore.co.uk.

TRAINING PRE- OR POST-NATAL

  • You’re welcome to continue training in class throughout your pregnancy to the 6 month mark with the approval of your doctor. Our teachers will follow your progress and advise of any adjustments and support
  • If you’re new to our classes, we ask that you book a Personal Training session for your first visit with one of our expert team, and with your doctors approval. Please refer to our T&C’s here
  • Past the 6 month mark we ask for you to continue training with us privately, and you can contact the team via pt@heartcore.co.uk to discuss available options
  • We follow the official recommendation for your return to exercise, with your doctor’s approval at a minimum of 6 weeks following a natural birth and 10-12 weeks post C-section. Again, we recommend your reintroduction with Personal Training.

 

LIVESTREAM CLASSES VIA ZOOM

GETTING READY FOR CLASS

  • Make sure to download the latest version of Zoom to your computer, tablet or mobile device HERE
  • Ensure Zoom has access to your device’s microphone so that you can hear the class:
    1. iOS: Go to Settings > Privacy > Microphone and switch on the toggle for Zoom
    2. Android: Go to Settings > Apps & notifications > App permissions > Microphone and switch on the toggle for Zoom
    3. For computer audio, you will need a working microphone, such as the built-in mic, a USB mic or an inline mic on a headset or earphones
  • Classes are designed for every body to enjoy, taught at an ‘open level’.
  • We may recommend a few household props from time to time, in general, our classes are designed for you to enjoy without extra equipment
  • Our Personal Training team are also teaching virtual sessions should you prefer training privately online. Please contact us via pt@heartcore.co.uk

BUY, BOOK & CANCEL

  • Sign in to your Heartcore account , or SIGN UP to get started. Please ensure your Account Info is up to date with the correct email address so that we can send you the Zoom link
  • You’ll need to purchase a Live Class (or pack) before you can book in. Classes are charged at £5 as a single, 3, 5 or 10 Class pack in GBP
  • Classes are booked the usual way through our website or App (our booking window will close 30 minutes before the scheduled start time, be sure to sign up at least 45 minutes before we get moving)
  • Should you need to reschedule, we ask for you to cancel your booking at least two hours prior to the class start via your online account HERE. The class credit will automatically return to your account for future booking.

JOINING THE CLASS

  • 15 minutes before class start, look out for an email from us with your unique Zoom link and Spotify playlist
  • Download the playlist and follow the link to join the class via your computer, tablet, mobile or connected TV
  • Create a little Heartcore magic before rolling out your mat with a burn of sage, incense or palo santo, dimming the lights, heating your room, and lighting your favourite candle
  • The class will open 15 minutes prior to the scheduled start time to ensure we’re all together and connected — technically, just as much to say ‘hi’ to your friends , old and new!
  • Your teacher will be online ready to meet you, and to help with any questions
  • As you join the class your microphone will be muted, and you have the option to turn your camera off if you wish
  • Please note that Zoom only allows for one device to join the class. If you sign into an additional device while logged into another of the same type, you will be automatically logged out of the first device. Zoom doesn’t permit sharing accounts with multiple individuals
  • Feel free to ‘shout out’ to us privately, or the group as a whole via the chat window – should you need to ask a question once the class begins, you can do so here
  • Modifications will be provided throughout the class according to general pre- and post-natal guidelines and lower back health.

CLASS RECORDINGS

  • You can book any class and request a recording if you’re unable to join us live. Simply email the team at hello@heartcore.co.uk to get the link. The recording will be sent via email after the class has finished and will be available for same day viewing until 11:59pm GMT/BST on the day of livestream.