FAQ’s

NEW DAILY LIVE STREAM CLASSES VIA ZOOM

GETTING READY FOR CLASS

  • Make sure to download the latest version of Zoom to your computer, tablet or mobile device HERE.
  • Ensure Zoom has access to your device’s microphone so that you can hear the class:
    1. iOS: Go to Settings > Privacy > Microphone and switch on the toggle for Zoom.
    2. Android: Go to Settings > Apps & notifications > App permissions > Microphone and switch on the toggle for Zoom.
    3. For computer audio, you will need a working microphone, such as the built-in mic, a USB mic or an inline mic on a headset or earphones.
  • Classes are designed for every body to enjoy, taught at an ‘open level’. In addition, we have ‘beginner’ classes for those wanting to workout at a slower pace or simply focus on form and technique.
  • We may recommend a few household props from time to time, in general, our classes are designed for you to enjoy without extra equipment.
  • Our Personal Training team are also teaching virtual sessions should you prefer training privately online. Please contact us via pt@heartcore.co.uk.

 

BUY, BOOK & CANCEL

  • Sign in to your Heartcore account , or SIGN UP to get started. Please ensure your Account Info is up to date with the correct email address.
  • You’ll need to purchase a Live Class (or pack) before you can book in. Classes are charged at £5 as a single, 3, 5 or 10 Class pack in GBP.
  • Classes are booked the usual way through our website or App (our booking window will close 30 minutes before the scheduled start time, be sure to sign up at least 45 minutes before we get moving).
  • Should you need to reschedule, we ask for you to cancel your booking at least two hours prior to the class start via your online account HERE. The class credit will automatically return to your account for future booking.

 

JOINING THE CLASS

  • 15 minutes before class start, look out for an email from us with your unique Zoom link and Spotify playlist.
  • Download the playlist and follow the link to join the class via your computer, tablet, mobile or connected TV.
  • Create a little Heartcore magic before rolling out your mat with a burn of sage, incense or palo santo, dimming the lights, heating your room, and lighting your favourite candle.
  • The class will open 15 minutes prior to the scheduled start time to ensure we’re all together and connected — technically, just as much to say ‘hi’ to your friends , old and new!
  • Your teacher will be online ready to meet you, and we’ll have a Guru online to help with any questions.
  • As you join the class your microphone will be muted, and you have the option to turn your camera off if you wish.
  • Please note that Zoom only allows for one device to join the class. If you sign into an additional device while logged into another of the same type, you will be automatically logged out of the first device. Zoom doesn’t permit sharing accounts with multiple individuals.
  • Feel free to ‘shout out’ to us privately, or the group as a whole via the chat window – should you need to ask a question once the class begins, you can do so here.

 

THROUGHOUT CLASS

  • Modifications will be provided throughout the class according to general pre- and post-natal guidelines.

We can’t wait to see you in our newest studio — for any questions, please get in touch via hello@heartcore.co.uk.