COVID 19 – Updates

OUR COMMITMENT

Moving you, so that you can move the world lies at the heart of everything we do. And keeping you safe is key to our commitment. We will continue to adjust measures to remain in line with the government guidelines to ensure everyone’s wellbeing at Heartcore as we phase the re-opening of our London studios.

Please check this page regularly for updates as we continue to review and follow any new guidance on capacity and processes. You can always reach out to our team via hello@heartcore.co.uk, we’re always here for any questions you might have.

Please sign up here to be first to know when our other locations will open.

OUR TEAM
All of our team members have received extensive training to ensure hygiene standards, as well as health and safety protocols, are maintained at all times. We’ll be looking out for you so please take it with a kind heart if any of our team show concern to your health.

CANCELLATION POLICY
We are fully committed to supporting you, especially given the current circumstances we all find ourselves in. We’re, therefore, reducing the cancellation window for group classes from 12, to 6 hours for the foreseeable. Please ensure to cancel your booking outside of the 6-hour window to avoid being charged for your class booking.

FREQUENT STUDIO CLEANING
Our dedicated cleaning team uses a medical-grade disinfectant proven to kill viruses like COVID-19 in all common areas. Each studio is being deep cleaned daily and we will have top-grade sanitising wipes and solutions available for you to use before and after class.

CLEANING THE COREFORMER™
Before and after every class, we ask you to clean your Coreformer with the disinfectant wipes provided throughout each studio. Hand sanitisers are also available.

AIR VENTILATION
We have fresh air supply and extraction in all of our studios through ventilation systems and/or direct outdoor/window access.

FACE MASKS
We will not require you, or our teaching team to wear masks unless otherwise advised by the government. If you feel more comfortable with a face covering and/or gloves, you are welcome to bring your own and wear during class.

KEEPING DISTANCE
In line with government guidelines, our Coreformers have been adjusted and spaced accordingly with a minimum of 1m of distance between the centre of each carriage.

TEACHER HEALTH CHECK
We’re constantly monitoring our teachers’ health, and minimising their need to travel and exposure. We now have dedicated studio teams and every teacher will do a temperature self check prior to class.

BEFORE, DURING + AFTER CLASS
Make a reservation before you arrive
You need to have an active booking to join any class. Dropping into class without an existing reservation will not be possible until further notice.

Bring your own sweat towel
For the time being, please bring your own sweat towel. Showers will not be accessible until further notice.

Plastic free / bring your own bottle
We are committed to making the world a better place and will no longer provide plastic cups or plastic bottles. Please bring your own bottle and fill it up at our filtered water stations.

Changing area + showers
Please arrive ready to move in your workout gear with minimal belongings to keep common areas safe and clear. Changing rooms are open but showers will not be available until further notice.

Arriving + leaving the studio
When you book your class, you will receive an email with guidance for entering and exiting your studio. Please arrive only 5 minutes prior to your class starting.

Your teacher will check you in while honouring your space. After class, we kindly ask you to exit the studio within 5 minutes to avoid any crossover and allow time for the next class to set up safely.

Shoe free zones
We kindly ask you to take your shoes off and leave them in the designated area upon entering the studio. Feel free to wear socks for your workout and move around the studio.

Coreformers at a safe distance
You’ll notice our Coreformers have been spaced out according to government regulations, with a minimum 1m distance between the centre of each carriage.

Adjustments
Teachers will continue to offer adjustment cues, however, these will be solely verbal for the time being.

Showers, towels + hairdryers
Shared surfaces like showers, towels and amenities (hair straighteners, hairdryers) will be unavailable until further notice.

Virtual high fives + air kisses
We totally miss the hugs and high-fives but for the time being, we kindly ask you to avoid person-to-person contact in the studio.

Your health + everyone’s safety
If you begin to feel unwell during class, we kindly ask you to inform your teacher and make your way home. If you have tested positive for COVID-19, or have knowingly come into close contact with someone who has, we ask that you do not come to the studio for 14 days or until you’ve tested negative for COVID-19.

Please refer to our updated Terms + Conditions

At Heartcore, we are committed to making your experience as enjoyable as possible and we’re here for you if you have any other questions. Just send us an email to hello@heartcore.co.uk and our team will get back to you. See you soon!